You've Got It, Use It!
What Have We Worked On?
| Resource Utilization | Online Ordering System. Consolidated duplicate web ordering systems into a single online ordering system, and web site for internal and external customers |
| Facility audit / estimate / proposal desktop toolset consolidated, aligned to sales process. | |
| Call Centers, North America. Consolidated personnel, IT, and telecommunication infrastructure. | |
| Field Service Management Systems consolidation - Merge customers, features and information from an unsupported system into an existing, supported system. | |
| Dispatch Communications - Expand dispatch, status, escalation and emergency messaging capability to internal and external service providers using most communications technologies. | |
| Devised simple manpower forecast tools for a low volume, high tech manufacturing environment | |
| Re-Energized and completed a stalled conversion project for calibration records tracking allowing retirement of the legacy system. | |
| Process Improvement | Design, develop, test and deploy a simple to use desktop toolset that flows information through an estimating spreadsheet and into a set of proposal and financial documents. Keep electronic files independent, yet maintain parent/child relationships for traceability requirements. |
| Define an improved Configuration Management process and system to reduce cycle time and efficiently discover specification exceptions and resolution | |
| Lead Continuous Process Improvement initiatives (predecessor to Six Sigma).. | |
| Workforce Improvement | Converted a hierarchal shop organization into a work team structure. |
| Mobility - Define handheld implementation strategy to minimize investment risk and confirm implementation and benefits for a truck based field service organization. | |
| Manufacturing Engineering | Capital Equipment projects - Define, get funded, and put into production for defense program delivery commitments of multilayer printed wire boards, with unique soldering and brazing needs. |
| Producibility evaluation for bid / no-bid and subsequent proposal generation for request to rebuild 30 yr old legacy hardware. |